Fan Passport Privacy Choices
Making a Scene Fan Passport is built around a simple idea: fans should know how their information is being used, and artists should build fan relationships with permission, trust, and transparency.
This page explains how you can contact us to ask questions about your personal information, update your communication choices, request access to your data, correct your information, or ask us to delete your account.
Contact Us About Privacy
For all privacy questions, account requests, data requests, or opt-out requests, please email:
When you contact us, please include the email address connected to your Fan Passport account so we can locate your information and respond properly.
Your Privacy Choices
You may contact us to request any of the following:
Access to the personal information connected to your Fan Passport account.
Correction of inaccurate account or profile information.
Deletion of your Fan Passport account.
Removal from optional Fan Passport email communications.
Removal from optional SMS/text communications, if you previously provided a phone number.
Questions about how your information is used by Making a Scene Fan Passport.
Questions about how your information may be shared with participating artists after you follow, check in with, or opt in to that artist relationship.
Artist Communication Opt-Out Requests
Fan Passport is designed to help artists build direct relationships with fans who choose to connect with them.
If you no longer want to receive communications connected to Fan Passport or a participating artist, email:
Please include the artist name, the email address or phone number you want removed, and the type of communication you want to stop receiving.
For email messages, you may also use the unsubscribe link in the email if one is provided.
For SMS/text messages, you may be able to opt out by replying STOP, when that option is available.
Account Deletion Requests
You may request deletion of your Fan Passport account by emailing:
Please use the subject line:
Fan Passport Account Deletion Request
In the message, include the email address connected to your Fan Passport account.
Once we receive your request, we may need to verify that you are the account owner before deleting the account. Some limited information may be retained if required for legal, security, fraud prevention, accounting, or operational reasons.
Data Access or Correction Requests
You may ask for a copy of the personal information connected to your Fan Passport account, or you may ask us to correct inaccurate information.
To make this request, email:
Please use one of these subject lines:
Fan Passport Data Access Request
or
Fan Passport Data Correction Request
Include your account email address and a clear description of what you are requesting.
Fan Data Shared With Artists
When you follow an artist, scan an artist QR code, check in at an event, claim a reward, join an artist fan experience, or otherwise opt in to an artist relationship, some Fan Passport information may be made available to that participating artist.
This may include information such as your name, email address, city, state, optional phone number if provided, check-in activity, reward activity, fan status, and other Fan Passport activity connected to that artist.
This sharing is intended to help artists communicate with fans, reward supporters, plan shows, and build direct fan relationships. If you have questions about artist-related data sharing or want to update your communication choices, contact us at:
Response Time
We will make a reasonable effort to respond to privacy requests as soon as possible. Some requests may require identity verification before we can make changes to an account or release account-related information.
Questions
For any privacy-related question, opt-out request, account deletion request, or data request, contact:
Making a Scene Fan Passport
https://www.masfanpassport.com